LONG ISLAND IT SUPPORT
Real IT Help,
When You Need It.
Computers crash. Networks go down. Software stops working. When it happens, you need someone who picks up the phone — not a ticketing system. LeapFrog delivers hands-on IT support, on-site or remote, for Long Island small businesses.
✓ On-site & remote ✓ Same-day response ✓ No jargon, no runaround
ACTIVE SUPPORT QUEUE
🖥️ Computer running slow
On It
🛡️ Virus / malware removed
Resolved
📶 Wi-Fi dead in back office
Resolved
🖨️ Printer won't connect
Resolved
🔑 Password / account lockout
Resolved
● Average response time — under 2 hours
2 hr Avg. Response Time Most issues resolved same day
30+ Years Experience Serving Long Island since 1994
150+ Clients Served Across 12+ industries on Long Island
98% Client Satisfaction Clients stay because results speak
IT SERVICES
Everything We Handle
From a single broken laptop to a full office network issue — if it's technology, we fix it.
🖥️ Computer Repair & Tune-Up
Slow computers, freezing, startup failures, hardware replacements — we diagnose and fix fast, on-site or remote. No unnecessary upsells.
🛡️ Virus & Malware Removal
Full system scans, malware removal, and cleanup — then we harden your defenses so it doesn't happen again.
📶 Network & Wi-Fi Setup
Dropped connections, slow speeds, dead zones — we design and install networks that actually work throughout your office.
🖨️ Printers & Peripherals
Printer not connecting? Scanner acting up? We get your devices talking to each other — and keep them that way.
💾 Data Recovery & Backup
Lost files, failing drives, accidental deletions — we recover what we can, then set up automatic backups so you're never in that spot again.
🔧 Software & OS Setup
Windows installation, software licensing, app setup, and updates — configured correctly from the start so everything just works.
📧 Email & Account Setup
Business email configuration, Microsoft 365, password resets, account lockouts — handled quickly so your team stays productive.
📱 Phone & Tablet Support
Business phone setup, email sync, app configuration, and mobile device access to shared drives and printers.
⬆️ Hardware Upgrades
RAM, SSD, or component upgrades to breathe new life into aging machines — often cheaper than buying new and twice as fast.
SUPPORT OPTIONS
On-Site or Remote — We Come to You
Some issues need hands on hardware. Others can be fixed in minutes over a secure remote session. Either way, you get the same fast, personal service.
We Come to Your Office
For hardware issues, network installs, printer setups, or anything that needs someone physically present — we dispatch to your location anywhere on Long Island.
✓ Hardware repair & component replacement
✓ Network cabling & Wi-Fi installation
✓ New computer or workstation setup
✓ Server room work & device wiring
✓ Office moves & tech relocation
✓ Same-day dispatch available
Fast Help Without the Wait
For software issues, configurations, password resets, and troubleshooting — we connect securely to your computer and fix it in real time, often in under an hour.
✓ Software errors & crashes
✓ Virus removal & security cleanup
✓ Email & account configuration
✓ Windows updates & driver issues
✓ File recovery & permission fixes
✓ Available Mon–Fri, 8am–6pm
HOW IT WORKS
Simple Process, Fast Results
No ticket queues. No call centers. No waiting on hold. Just real help, from a real person, as fast as possible.
Call or Contact Us
1
Reach out by phone, text, or the contact form. Describe the issue — we'll ask a few quick questions to understand what's going on.
We Diagnose It
2
We assess the problem remotely or schedule an on-site visit. Most diagnostics happen same-day, often within hours of your call.
We Fix It
3
We resolve the issue — fully, not just temporarily. No "restart and see if that helps." We explain what happened and what we did.
You're Good to Go
4
We follow up to make sure everything's still running. If something comes back, we come back — simple as that.
COMMON ISSUES
Recognize Any of These?
These are the calls we get every week. If your problem isn't on this list, call anyway — we've seen a lot.
🐌 'My computer is really slow'
Could be malware, a failing drive, too little RAM, or Windows just needs a tune-up. We find out and fix it.
📵 'The internet keeps dropping'
Router issues, ISP problems, cable runs, or interference — we troubleshoot your network and get it stable.
💀 'My computer won't turn on'
Power supply, motherboard, or corruption — we diagnose what's wrong and let you know your options before touching anything.
🔒 'I got a pop-up saying I'm infected'
Almost certainly scareware or a real infection. We remove it cleanly and make sure no backdoors were left behind.
🗑️ 'I accidentally deleted important files'
We attempt data recovery immediately — the sooner we act, the better the odds. Then we set up backups so it can't happen again.
🖨️ 'Nothing will print'
Driver issues, network config, or the printer itself — we track down the culprit and get everyone printing again.
📧 'Email isn't working / won't sync'
Whether it's Outlook, Gmail, or Microsoft 365 — misconfigured, stuck, or locked out — we sort it out fast.
🆕 'I got a new computer and need help setting it up'
We transfer your files, install your software, configure your accounts, and make sure everything is exactly where you left it.
WHAT CLIENTS SAY
Long Island Businesses Trust LeapFrog
★★★★★
"My computer completely died on a Monday morning before a big client presentation. LeapFrog had someone here within 90 minutes and got me back up and running. Lifesavers."
★★★★★
"We had a ransomware scare and didn't know who to call. LeapFrog came out same day, cleaned it up completely, and set us up with proper backups. Haven't had a single issue since."
★★★★★
"Our Wi-Fi was a nightmare — dead spots, dropped connections, slow as molasses. Chris came in, redid the whole setup, and now it's rock solid everywhere in the building."
NO CONTRACTS · FAIR PRICING
Got an IT Problem? Let's Fix It.
Call us, text us, or fill out the form. We respond within 2 hours — most days much faster. No ticket queues, no call centers, no runaround.
Available Mon–Fri 8am–6pm · On-site or Remote · Long Island, NY
Related services: Business Automation · Data Storage & Backup · Server Room Cleanup · Website Maintenance